Connection Problems

Update 11:00 CET:
Issue has been resolved.

Due to current network overload some users can experience transaction problems in Wuala. We are working on resolving the issue.

Website not reachable

Update: Everything is back up and working normally again. Thank you for your patience.

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Due to a technical problem, the website was not reachable this morning. It will back online again in a few minutes.

Prolongued Connectivity Problems

Update:

Everything should be up and running normally again. We apologize for any inconvenience.

Tonight, from approximately 01:30 to 06:58, Wuala wasn't available for many users. This was caused by an error in our monitoring system and not detected until early in the morning due to suboptimal processes and a human error related to yesterdays network problems in the data center. We will take measures to prevent this in future. If you have been affected by this issue, please write to support@wuala.com and we provide you with 2 GB of free extra storage.

Connectivity Issues

15:25 Our two main data centers are currently not reachable. This seems to be the maintenance of the network infrastructure which was scheduled to take place this morning. We have no estimate when we will be back online again.

15:31 The network is coming back to life again.

15:57 A few services are still offline. This is caused by http://hetzner-status.de/#351.

23:13 to 23:16 Network connectivity interrupted

23:33 to 23:26 Network connectivity interrupted

Network Problems

06:27 Many services are not reachable. We are in contact with the data center to resolve this issue.

06:55 The problems have been resolved. Apparently, this was caused by http://www.hetzner-status.de/#344 .

Problems with new account creation / API: 2012-02-09 09:15 CET

Update 11:25 CET:

Problem has been resolved.

Update 10:35 CET:

Reason for downtime is a power failure due to malfunction. Redundant standby current immediately kicked in, but was not distributed evenly to all circuits as should have happened. They are currently working on fixing that issue. We will keep you updated.

Some of our Wuala services (new Account creation, Web API) are offline due to networking problems at one of our sites. Our hosting partner is currently working on resolving the issue.

Wuala-Team

Metadata saving problem

Update 11:15 CET:
Issue has been resolved

Due to an HW-issue with one of our core servers that handles new meta data storage in Wuala, a small number of users may be unable to currently save/update metadata information on files stored in Wuala. We will keep you updated, as soon as the service is back online again.