Wuala Status Blog

Metadata saving problem

2012-01-05T10:43:00.007+01:00

Update 11:15 CET:
Issue has been resolved

Due to an HW-issue with one of our core servers that handles new meta data storage in Wuala, a small number of users may be unable to currently save/update metadata information on files stored in Wuala. We will keep you updated, as soon as the service is back online again.

Connection Problems

2011-12-16T14:08:00.002+01:00

2011-16-12 14:00: Our hosting partner is having connection problems that affects part of our online system. We are currently investigating this error.

Update 15:00: Issue has been resolved.

Web Download Problems

2011-12-08T07:12:00.000+01:00

From roughly 3:30 to 6:30, downloading shared files from the web site did not work properly any more. These downloads still worked using the Wuala client.

Small file access problem

2011-11-16T16:12:00.004+01:00

Starting at 16:00 CEST, some users may experience difficulties to download/upload small files (up to 300kb) from/to Wuala. The root cause has been identified and we are working to resolve the issue.

Update 16:20 CEST: Service is up again

Network Problems

2011-10-23T11:24:00.004+02:00

2011-10-23, 11:05: Due to a partial power outage in one of our data centers, Wuala may currently have problems when uploading or downloading files.

12:00: All download problems could be resolved. For about 10% of all small files (<300kB), Wuala remains in read-only mode.

Update 20:55 CEST: Wuala is fully operational and the read-only mode disabled again.

Connection Problems

2011-10-19T16:31:00.004+02:00

Our hosting partner is having connection problems that affects part of our online system. We are currently investigating this error.

Update 16:55 CEST:
Issue resolved

Administrative Problem

2011-10-02T10:45:00.001+02:00

Due to an administrative misunderstanding, one of our servers has been taken offline. As a consequence, write access got suspended for a small fraction of our users for approximately 30 minutes, starting 10:15 a.m. CET.

Connection Problems

2011-09-06T15:36:00.005+02:00

Apparently, one of our datacenters reports is under a DDOS attack which affects availability of Wuala and causes connection problems. We have no estimate when the problem will be resolved.

Update 16:50 CEST:
Connection problems have been partially resolved. You can still experience some higher waiting time than normal in Wuala because of recent events. Datacenters maintainer is working on resolving the issue.

Update 09/07/11 10:30 CEST:
Issue has been resolved.

Schedulded maintenance: 09-02-2011 00:00-02:00 CEST

2011-09-01T14:54:00.002+02:00

As we are continuing our effort to improve infrastructure behind Wuala, a maintenance-task is planned for 09/02/2011 00:00 - 02:00 CEST. Wuala services can be interrupted for a short time during this period.

Wuala-Team

Small file upload problem

2011-08-20T20:43:00.002+02:00

Starting at 19:30 CEST, problems started to appear with the upload of files up to 300kb. The root cause has been identified and will be resolved within an hour.

Database Problem

2011-08-06T14:51:00.003+02:00

One of Wuala's backend databases reported a problem. It will take approximately until 17:00 CET to restore it. Affected are some uploads of large files.

Update 16:12 CET: the problem could be resolved and we will be fully operational again within a few minutes.

Connection Problems

2011-08-03T18:47:00.001+02:00

Temporary access problem

2011-07-25T13:10:00.004+02:00

Update 13:30 CET:
Issue has been resolved

There's currently an ongoing issue for some users with file-access & file-modification in Wuala. This is related to probems with one of our meta keyrange in our backend. We are working on resolving the issue and keep you updated.

Wuala Team

Schedulded network maintenance: 07-21-2011 05:00-07:00 CEST (~15min)

2011-07-20T10:12:00.000+02:00

Our network provider is going to upgrade parts of their network infrastructure which can lead to a max. downtime for 15 minutes for some of our backend servers during 05:00 - 07:00 on 21. July 2011 (Central European Summer Time).

Schedulded network maintenance: 07-14-2011 05:00-07:00 CEST (~15min)

2011-07-13T09:29:00.003+02:00

Temporary access problem

2011-06-29T14:36:00.003+02:00

Update 15:30 CET
===
Issue has been resolved.

There's currently an issue regarding connections to Wuala back-end services (e.g proxy servers). We are working on resolving the issue and keep you updated.

Schedulded maintenance on 28. June 2011: Wuala backend

2011-06-27T10:50:00.000+02:00

Backend services that handle meta data storage in Wuala will be undergoing maintenance work again on 28. June 2011 06:00 CET. This can result in temporary limited write-access of meta data in Wuala. Expected timeframe for maintenance is <1h.

Schedulded maintenance on 23. June 2011: Wuala backend

2011-06-22T17:40:00.001+02:00

Our backend services that handle meta data storage in Wuala will be undergoing maintenance work on 23. June 2011 06:00 CET. This can result in temporary limited write-access of meta data in Wuala. Expected timeframe for maintenance is 1-2h.

Temporary access problem

2011-06-01T02:18:00.004+02:00

Update 02:30 CET:

Issue resolved.

There's currently an issue regarding connections to Wuala back-end services. We are working on resolving the issue and keep you updated.

Wuala Team

Schedulded maintenance on 01. June 2011: Wuala backend

2011-05-31T17:20:00.001+02:00

Our backend services that handle meta data storage in Wuala will be undergoing maintenance work on 01. June 2011 05:00 CET. This can result in temporary limited write-access of meta data in Wuala. Expected timeframe for maintenance is 30min.

Post veröffentlichen

Wuala-Team

Temporary Database Problem

2011-05-27T16:35:00.001+02:00

Starting at 16:30, some transactions got suspended. Also, some files were temporarily be unavailable for download. This problem has been resolved by 16:50.

Schedulded maintenance on 05-20-2011: Wuala backend

2011-05-19T13:45:00.009+02:00

Update2:
===
Next maintenance block will start 24. May 2011 05:00 CET. Meta services can be interrupted again up to 60min.

Update:
===
Maintenance work will continue on 21. May 2011 05:00 CET. Meta services will be interrupted again for 30-60min.

Our backend services that handle meta data storage in Wuala will be undergoing maintenance work on 20. May 2011 05:00 CET. This can result in temporary limited write-access of meta data in Wuala. Expected timeframe for maintenance is 30-60min.

Wuala-Team

Temporary Database Problem

2011-05-15T14:50:00.002+02:00

About 7% of our small files are currently unavailable for down- or upload. This also can delay transactions until they are back online again. This was resolved by 3:15 pm.

Temporary Downtime - 11-03-2011 10:00 CET

2011-03-11T10:00:00.004+01:00

Update 10:45 CET:
===
Issue has been resolved.

Due to network maintenance work in one of our partners data center, Wuala's functionality is currently limited. We will update this post as soon as the problem has been resolved.

Wuala Team

Schedulded maintenance: Wuala backend

2011-02-25T12:01:00.007+01:00

Update - 13:42 CET:
Maintenance has been finished. Uploading works normal again.

Uploading small files into Wuala (< 300KB) can be disruptive starting 13:00 CET. This should be resolved within one hour.

Wuala-Team

Temporary connection status issue

2011-02-23T19:01:00.005+01:00

Update 12 52 CET

======

Issue has been resolved. A restart may be required.

Dear Wuala user,

Wuala may show you a yellow point. There is an issue which prevents a correct connection status on some systems.

All features of Wuala will still work as usual except trading. Trading will not be possible for the affected system. We will try to fix the problem as soon as possible. Please apologize.

Temporary issue uploading small files

2011-01-25T21:01:00.005+01:00

Update 21:30 CET
======

Issue has been resolved.

Dear Wuala user,

There are temporary problems with uploading small files into Wuala. We are sorry for it and try to fix the problem as soon as possible.

Wuala Team

Write limitations on meta data

2010-12-01T10:05:00.004+01:00

Update 13:00 CET
======
Issue has been resolved.

Because of a hardware failure, there are currently some limitation in writing meta data to Wuala (read access still possible). Because we are storing this information in different ranges, only some files are actually affected by this. We are currently working on fixing this issue.

Connectivity problems for Cablecom customers

2010-11-14T22:06:00.000+01:00

User coming to us through aorta.net (this includes Cablecom and a few other ISPs) are reporting connection problems. User coming from other ISPs can connect to us normally.

Partial Service Interruption

2010-11-14T20:27:00.000+01:00

2010-11-14 from 19:10 to 20:15
Trying to insert new files larger than 300kB failed for half of them. Reason was a hardware failure.

IX-routing problem in Frankfurt,DE - 2010-11-12 13:00 CET

2010-11-12T14:03:00.008+01:00

Update - 15:50 CET
===
Routes have been updated from service provider. Our network-monitors have been successfully probing servers without packet loss for the last 10min. Wuala services are therefore accessible without limitations again.

According to news of one of our service providers, a main router in DE-CIX has crashed. This may result in routing problems to Wuala servers. The failure started around 13:00 CET and is currently ongoing. We will update this post, as soon as routing issue has been resolved.

Scheduled maintenance: forum.wuala.com, 11/08/10 05:00 CET

2010-11-08T17:38:00.005+01:00

Our forum will be offline for a short time span starting 11/08/10 at 05:00 CET.

forum.wuala.com

2010-11-01T17:42:00.007+01:00

Update - 11/02/10 09:00 CET
=====
Forum is back online

Our forum will be offline until approx. 11/02/10 05:00 CET because of HW-maintenance. We will update this post as soon as the forum is back online.

Temporary issues when downloading files over a weblink

2010-10-23T15:11:00.003+02:00

Update 16:00 CET

=====

Problem has been resolved.

Dear Wuala user,

there are temporary problem with downloading files over a weblink or secret link. We are sorry for it and try to fix the problem as soon as possible. As a workaround, please use Wuala directly to download the files.

Downtime: 2010-10-06 16:40 CET

2010-10-06T16:52:00.006+02:00

Update: 19:30 CET

=====

Problem has been resolved.

Update: 18:30 CET
=====
Problem has been identified (networking-hardware defect) and our partner is currently working on bringing all servers back online.

Our hosting partner started having network downtime at 16:40 CET. We are working on this issue. Thanks for your understanding.
Wuala Team

Scheduled network maintenance on Sept 22, 2010 00:00-02:00 CET

2010-09-21T14:01:00.005+02:00

One of our hosting partners is carrying out failover-tests tonight between 00:00 and 02:00 (CET). This can lead to short interruptions of wuala services during that timeframe.

Thanks for your understanding.

Downtime: 09-10-2010 16:00 CET

2010-09-10T16:14:00.003+02:00

Update:

====

Issue has been resolved.

Our hosting partner started having network downtime at 16:00 CET. We are working on this issue. Thanks for your understanding.
Wuala Team

Scheduled Downtime on Sept 2. 2010, 01:00-05:00 CET

2010-09-01T16:00:00.009+02:00

Update:

Network maintenance continues tomorrow, Sept 03. 2010, 01:00 - 05:00 CET .

We expect downtime for about 15 minutes during this timeslot.

---

Dario V.

Wuala Team

Tomorrow starting at 01:00 CET our server-backend partner is undergoing network maintenance work. This will result in temporary downtime for one hour and should be finished at 05:00 CET.

Thank you for your patience.

Temporary Downtime

2010-08-01T06:14:00.003+02:00

Due to maintenance work in our Zurich data center, Wuala's functionality will be limited between 6:00 an 7:00 CET.

Temporarily limited write access

2010-06-08T17:14:00.002+02:00

Since 13:30, the insertion of small files could get delayed. This has been resolved by 17:30.

Scheduled maintenance on May 31, 07:00 - 10:00 CET

2010-05-28T14:04:00.005+02:00

On Monday we are undergoing maintenance tasks in our backend infrastructure, which requires us to restart some services. This can result in delayed write access (e.g. transactions not being sent to the server for a few minutes).

Thank you for your understanding.